2016 Impact Summit has ended
2016 Impact Summit - XIIth International Conference of the Community Indicators Consortium
GPS for Well-being: Navigating Data for Sustainable, Equitable Communities 
For more information or to register, go to www.communityindicators.net/conference 
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Tuesday, September 27 • 10:00am - 10:50am
Getting Started with Performance Management

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How do data intermediary organizations and community indicator initiatives know their work is making a difference? How do they continuously improving their work? They can answer these questions by carefully defining and measuring their performance and reflecting upon and communicating findings internally, and to their funders and constituents.

The Urban Institute's National Neighborhood Indicators Partnership (NNIP) has developed a guidebook on performance management for data intermediaries. Organizations managing community indicators projects undertake very similar work to NNIP partner organizations. Both provide data and frameworks to inform community conversations in order to influence others' decisions. CIC members can learn from NNIP partners' experiences. In fact, about one-third of the NNIP partners also have community indicators partnerships.

The guidebook introduces ideas about how impact can be measured for the different types of activities data intermediaries perform. It offers suggestions for an overall process of performance management and describes techniques for documenting and measuring the performance of data intermediary and community indicator work. Several NNIP partner organizations have developed performance management tools and are implementing approaches adapted from the guidebook.

The purpose of this session is to explore and discuss performance management concepts, including what to measure, measurement techniques, and practical tips for getting started and building a learning culture within your organization. Key concepts from the guidebook will be presented by its co-author, and NNIP partner organizations from Baltimore and Pittsburgh will share their experiences, successes, and challenges with implementing performance management.

Tools for getting started with performance management and implementing concepts referenced in the guidebook can be found here and here.

avatar for David Abraham

David Abraham

Sustainability Research, Rice University
Urban Sustainability. Performance Metrics. Community Metrics. Health and Well Being. Health Impact Assessments.

avatar for Jake Cowan

Jake Cowan

The Urban Institute
Jake Cowan is an independent consultant based in Chicago, IL. He has over 15 years of experience as an analyst, manager and leader in the nonprofit and public sectors. He has significant background in working with data intermediaries and collaborative partnerships. As a consultant... Read More →
avatar for Seema D. Iyer, Ph.D

Seema D. Iyer, Ph.D

Director of the Jacob France Institute, University of Baltimore
Seema D. Iyer, Ph.D., an associate director and research assistant professor at the Jacob France Institute at the University of Baltimore, has overseen the Baltimore Neighborhood Indicators Alliance since 2011. Formerly, Iyer served as Chief of Research & Strategic Planning for Baltimore... Read More →

Tuesday September 27, 2016 10:00am - 10:50am EDT
Angle 8th Fl

Attendees (8)